Claims Information

We are here for these days, and will always stand by you during the entire claim process.  In case of any claim, firstly you can call our customer relations teams at 0850 222 1957. Then, you will follow the processes, indicated on the lists we have drawn up to make your life easier in case of any claim, and initiate the actions to save you from the costs and expenses to be caused by the damage.

 

Documents Sought at the time of Notice

 

FOR MOTOR OWN DAMAGE POLICIES 

  • Policy number
  • Full name of the insured
  • Date of damage
  • Occurrence of damage
  • Estimated damage amount
  • Telephone number of the insured or the contact person
  • Republic of Turkey ID number
  • Tax ID number
  • Full address and contact details of the risk address subject to survey


FOR TRAFFIC POLICIES

  • Policy number
  • Vehicle license owner/plate number/brand/model of the damaged car
  • Date and time of damage
  • Occurrence of damage
  • Estimated damage amount
  • Republic of Turkey ID number
  • Tax ID number
  • IBAN number of the vehicle license owner of the damaged car
  • Full address and contact details of the risk address subject to survey

 

Documents Sought following Notice

A-CLAIMS FOR MOTOR OWN DAMAGE POLICY


Claims for Hit - Crush

 

  • Detailed statement by the driver if traffic accident report/compromised report has not been issued
  • Alcohol report
  • Photocopy of the vehicle license
  • Photocopy of the driving license
  • Report kept by the fire department in case of car fire
  • Bill of lading/weighbridge receipt for load-carrying vehicles
  • Photographs of the damaged car
  • IBAN number of the car owner
  • Photocopy of the policy, and premium receipts

 

In case of any damage in foreign countries

 

  • A copy of the report, issued by the competent authorities in the respective country, and its translation certified by a translation agency
  • Damage report issued by the competent authorities in the respective country or international survey companies
  • A copy of this report as attested by the local Turkish Consulate, and its translation certified by a translation agency
  • Photocopy of the vehicle license
  • Photocopy of the driving license
  • Photographs of the damaged car
  • IBAN number of the car owner
  • Photocopy of the policy, and premium receipts


Claims for stolen radio/cassette player, spare wheel, airbag, mirror 

 

  • Application to police station
  • Witness report
  • Photocopy of the vehicle license
  • Photographs of the damaged car
  • IBAN number of the car owner
  • Photocopy of the policy, and premium receipts

  

In case a car is stolen, and cannot be found in 30 days

 

  • The original copy of the report for application to police station
  • The original copy of the letter issued by the car theft desk to prove that the respective car couldn't be found
  • The original copy of the stamped vehicle license for the stolen car
  • The original copy of the letter issued by the Ministry of Finance to prove that the respective car has been deregistered
  • Deregistration of the respective car from traffic records
  • EGM (print-out of Polnet) inquiry including the debt details such as pledge, lien, etc. established on the vehicle, and release of these debts such as pledge, lien, etc.
  • Photocopy of the policy, and premium receipts
  • All (original and duplicate) keys of the vehicle
  • The original copy of the special power of attorney issued for the officials of our company in line with the vehicle license details
  • IBAN number of the car owner

 

Total (Total Loss) Damages

 

  • Detailed statement by the driver if traffic accident report/compromised report has not been issued
  • Alcohol report
  • Photocopy of the vehicle license
  • Photocopy of the driving license
  • Testimony records, if any
  • Vehicle license with disqualification from the traffic certificate/Vehicle with end-of-life certificate in case the vehicle is required to be scrapped
  • The original copy of the power of attorney issued for the officials of our company in line with the vehicle license details
  • EGM (print-out of Polnet) inquiry including the debt details such as pledge, lien, etc. established on the vehicle, and release of these debts such as pledge, lien, etc.
  • Photocopy of the policy, and premium receipts
  • IBAN number of the car owner

 

You will be kindly requested to provide the below-given documents additionally in case of any damage of minimum TRY 20.000.- as per the Regulation promulgated by MASAK (Financial Crimes Investigation Board):

 

For Real Persons; 

  • Photocopy of the ID card or photocopy of the driving license bearing the Republic of Turkey ID number thereon
  • Signature and communication card

 For Legal Persons; 

  • List of authorized signatories
  • Tax chart
  • Certificate of good standing
  • Trade registry gazette extract(s)
  • Photocopy of the ID card of the authorized signatory (signatories)
  • Signature and communication card 

Any additional document may also be sought if and when deemed so necessary to pay the claim for damages.

 

B-CLAIMS FOR TRAFFIC INSURANCE and OPTIONAL LIABILITY INSURANCE 

  • Traffic accident report/compromised report
  • Alcohol report
  • Photocopies of the driving and vehicle licenses of the involved parties (the insured and the aggrieved party)
  • The accident scene photographs showing the vehicles of both the insured and the aggrieved party
  • Photographs of the damaged car
  • Photocopies of the policies taken out for both vehicles
  • IBAN number of the car owner
  • The official document proving entitlement in case of non-vehicle pecuniary damage

You will be kindly requested to provide the below-given documents additionally in case of any damage of minimum TRY 20.000.- as per the Regulation promulgated by MASAK (Financial Crimes Investigation Board):

 

For Real Persons; 

  • Photocopy of the ID card or photocopy of the driving license bearing the Republic of Turkey ID number thereon
  • Signature and communication card  

For Legal Persons; 

  • List of authorized signatories
  • Tax chart
  • Certificate of Good Standing
  • Trade registry gazette extract(s)
  • Photocopy of the ID card of the authorized signatory (signatories)
  • Signature and communication card

 

Any additional document may also be sought if and when deemed so necessary to pay the claim for damages.